1.Once payment is made, a refund (minus the non-refundable deposit) can be given ONLY BEFORE any supplies have been purchased.

2. 50% of the total cost of the suit must be received before I begin work. You may pay the full amount if you choose, but this is not due until completion of the suit.

3. If supplies have been purchased, your refund will include the supplies mailed to you with the cost of the supplies and the cost of shipping, as well as the non-refundable deposit subtracted from your original payment.

For example:

Cost of partial suit: $700
Deposit: $70
Supplies: $300
Cost to ship supplies to you: $70

Total refund: $260 and your supplies shipped to a location of your choice.

4. Once the suit has been started, there are NO refunds. You may choose to have what is done sent to you (you will cover the cost of shipping), or the suit will be completed as I wish, and then sold and 50% of the selling price or an amount equal to what you have paid me already will be sent to you. This is non-negotiable.

5. As stated in general guidelines, you have 30 days from shipment or 10 days from receiving the item to submit any complaint about the final product. If it is a fault of my own (a forgotten item or design element, or a flaw in measurement that was my own) I will fix the mistake. You must pay to ship it to me, and I will cover shipping back to you. Please ONLY send the item that needs fixing. For instance, if it is just the feet, do not ship the entire suit back.

If you send a suit back to me for a change, the suit MUST be disinfected before I receive it. If it arrives dirty and smelly, I will ship it back to you COD and your warranty is void and the transaction over.

Warranty:

My suits have a 6 month (or 2 convention or similar activity) warranty. Any breakage not caused by overuse or disuse during that time will be fixed at no charge to you. You must pay shipping for the damaged item to my location, and I will send it back at no shipping cost to you. Suits must be clean and disinfected, and heads and feet packed with a dryer sheet for freshness. Any suit that arrives in dirty or smelly condition will be shipped back to you COD and your warranty void.

After 6 months, any breakage or wear will be fixed at cost to you, including return shipping.

Voiding Warranty:

Any disuse (using the suit is ways that don't include public performance; or using the suit in ways unmentionable) or overuse (jumping into pools, mountain climbing, crowd surfing, bungee jumping, etc) will void your 6 month warranty. No exceptions.

If you have any questions please e-mail me at rose@quadrupedaljellybean.com